Last Updated: 27.08.2026

Introduction

MR Vet Ltd is committed to protecting your privacy and handling your personal information in accordance with applicable data protection legislation and professional obligations.

This Privacy Policy explains how MR Vet Ltd collects, uses, stores and shares personal information when providing veterinary services.

By booking or attending a consultation with MR Vet Ltd, you acknowledge that your personal information and your pet's clinical information will be processed in accordance with this Privacy Policy.

Who We Are

MR Vet Ltd is an RCVS-registered veterinary practice providing veterinary consultations and prescribing services.

MR Vet Ltd is an independent data controller for personal information and clinical records processed in connection with the provision of veterinary services.

MR Vet Ltd is registered with the Information Commissioner's Office (ICO) under registration number ZB908402.

Clinical Services

This Privacy Policy applies only to personal information processed by MR Vet Ltd in connection with veterinary consultations and clinical services. It does not apply to your use of the MyVetScript platform, which is operated separately by FTC Vets Ltd under its own Privacy Policy.

Information We Collect

We may collect the following information.

Personal Information

• First name
• Surname
• Postal address
• Email address
• Telephone number

Pet Information

• Pet name
• Species
• Breed
• Date of birth or age
• Sex and neuter status
• Microchip information (where provided)

Veterinary Information

• Clinical history
• Previous veterinary records
• Medication history
• Current treatments
• Diagnostic results
• Information provided during consultations

Consultation Information

• Consultation notes
• Clinical assessments
• Prescriptions
• Recommendations
• Communications
• Follow-up information

How We Use Your Information

We use your information to:

• Provide veterinary consultations;
• Assess your pet's health;
• Make prescribing decisions;
• Create and maintain clinical records;
• Communicate with you regarding your pet's care;
• Obtain or review veterinary records where appropriate;
• Meet legal, regulatory and professional obligations;
• Process payments and maintain financial records where required.

Legal Basis for Processing

We process personal information on one or more of the following legal bases:

Contract

To provide veterinary services requested by you.

Legal Obligation

To comply with legal and professional obligations applicable to veterinary practices.

Legitimate Interests

To provide safe and effective veterinary care and manage the practice.

Consent

Where consent is specifically required for optional or particular processing activities, MR Vet Ltd will obtain that consent. Consent may be withdrawn at any time where the processing relies upon it.

Special Category Personal Data

MR Vet Ltd does not routinely require special category personal data about clients. Where such information is provided and is genuinely necessary for the provision of veterinary services, it will be processed only where a lawful basis and an appropriate condition under UK data protection legislation apply.

Clinical Records

MR Vet Ltd creates and maintains clinical records relating to every consultation.

Clinical records may include:

• Consultation notes;
• Medical history;
• Prescriptions;
• Clinical communications;
• Diagnostic information;
• Treatment recommendations; and
• Other records required for the provision of veterinary services.

Clinical records are retained in accordance with applicable legal, regulatory and professional requirements.

Sharing Information

Where appropriate, information may be shared with:

• Your registered veterinary practice;
• Veterinary specialists;
• Pharmacies and medicine suppliers;
• Diagnostic laboratories;
• Regulatory authorities;
• Professional advisers where required by law;
• Professional indemnity insurers where required.

Information is shared only where necessary for the provision of veterinary services, the management of the practice, compliance with legal or professional obligations, or the establishment, exercise or defence of legal claims.

Technology Providers

MR Vet Ltd uses carefully selected third-party service providers, including Cliniko, for practice management, appointment booking, clinical records and secure video consultations.

These may include providers of:

• Practice management software;
• Appointment booking systems;
• Video consultation platforms;
• Secure cloud storage;
• Email services;
• Payment processing services.

These providers process information only to the extent necessary to provide their services.

Payment Information

Consultation payments are processed securely through third-party booking and payment providers used by MR Vet Ltd.

MR Vet Ltd does not store complete payment card details.

Payment providers process payment information in accordance with their own privacy policies and applicable data protection requirements.

Data Retention

Personal information and clinical records will be retained for as long as required to provide veterinary services and to comply with applicable legal, regulatory and professional obligations. Retention periods may therefore vary depending on the nature of the information and the purpose for which it was collected, including where necessary to:

• Provide veterinary services;
• Meet legal and regulatory obligations;
• Maintain clinical records;
• Resolve complaints or disputes; and
• Comply with professional requirements.

Data Security

MR Vet Ltd implements appropriate technical and organisational measures to protect personal information against:

• Unauthorised access;
• Loss;
• Misuse;
• Alteration; and
• Disclosure.

Whilst every effort is made to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.

International Transfers

Personal information is primarily processed within the United Kingdom. Where information is transferred outside the UK, MR Vet Ltd will ensure appropriate safeguards are in place in accordance with applicable data protection legislation, including the use of adequacy regulations, the UK International Data Transfer Agreement (IDTA), or other approved transfer mechanisms where required.

Automated Decision Making

MR Vet Ltd does not make clinical decisions solely by automated means. All clinical assessments, prescribing decisions and recommendations are made by an appropriately qualified veterinary surgeon following professional review of the available information.

Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information;
• Correct inaccurate information;
• Request restriction of processing;
• Object to processing where applicable;
• Request deletion of personal information where applicable;
• Request data portability where applicable; and
• Lodge a complaint with the Information Commissioner.

Requests relating to your personal information or clinical records should be directed to MR Vet Ltd at records@mrvet.co.uk

Contact

Privacy enquiries should be directed to:

MR Vet Ltd
Unit M5B, Elms Farm Industrial Estate
Ullesthorpe Rd
Lutterworth
LE17 4LR
Email: records@mrvet.co.uk

Complaints

If you have concerns regarding how MR Vet Ltd handles your personal information, please contact us first so we can attempt to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

www.ico.org.uk

Changes to This Policy

This Privacy Policy may be updated from time to time.

The latest version will always be made available before booking a consultation.