Privacy Policy

Last Updated: 15.06.2026

Introduction

MyVetScript is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how information is collected, used, stored and shared when you use the MyVetScript platform.

By using the website or submitting information through the platform, you acknowledge that your information may be processed in accordance with this Privacy Policy.

Who We Are

MyVetScript is a trading name of FTC Vets Ltd.

FTC Vets Ltd operates the MyVetScript website and online platform, including the online eligibility questionnaire, administration, technology services, communications and non-clinical customer support.

FTC Vets Ltd is registered with the Information Commissioner's Office (ICO) under registration number [insert FTC ICO registration number].

FTC Vets Ltd does not provide veterinary advice, diagnosis, treatment, consultations or prescribing.

Clinical veterinary services requested through the MyVetScript platform are provided by MR Vet Ltd, an RCVS Registered Veterinary Practice.

MR Vet Ltd is independently registered with the Information Commissioner's Office (ICO) under registration number ZB908402 and is responsible for processing personal information relating to veterinary consultations, clinical records, prescribing and the provision of veterinary services.

Clinical Services and Clinical Records

Information submitted through the MyVetScript platform may be securely transferred to MR Vet Ltd, an RCVS Registered Veterinary Practice, for the purpose of assessing whether a veterinary prescription consultation may be offered.

MR Vet Ltd may request relevant clinical records from your registered veterinary practice where this is considered necessary to assess your request. Your registered veterinary practice may choose to obtain confirmation from you before releasing those records.

If MR Vet Ltd determines that sufficient clinical information is available, you may be invited to book a veterinary consultation directly with MR Vet Ltd.

Where a consultation proceeds, MR Vet Ltd will create, maintain and retain the clinical records relating to that consultation, including consultation notes, prescriptions, communications and any other information necessary for the provision of veterinary services.

MR Vet Ltd is independently responsible for processing personal and clinical information relating to veterinary consultations, clinical records, prescribing and the provision of veterinary services. Clinical records are maintained in accordance with applicable legal, regulatory and professional obligations, including the requirements of the Royal College of Veterinary Surgeons (RCVS) and UK data protection legislation.

Who Processes Your Information

FTC Vets Ltd processes the personal information required to operate the MyVetScript platform, administer requests, provide customer support and facilitate communication with users.

MR Vet Ltd processes the personal and clinical information required to assess requests for veterinary prescription consultations, obtain and review clinical records, conduct veterinary consultations, maintain clinical records, prescribe medicines where clinically appropriate and fulfil its legal, regulatory and professional obligations as an RCVS Registered Veterinary Practice.

Information We Collect

We may collect the following information.

Personal Information

• First name
• Surname
• Email address
• Telephone number
• Postal address (where required)

Pet Information

• Pet name
• Species
• Breed
• Date of birth or age
• Sex and neuter status
• Microchip information (where provided)

Veterinary Information

• Registered veterinary practice name
• Registered veterinary practice contact details
• Information provided through the screening questionnaire
• Previously diagnosed condition information
• Current medication(s) and medication(s) requested
• Current dosage and frequency
• Treatment duration
• Information regarding allergies or adverse reactions
• Eligibility screening responses
• Declarations and consents

Consultation Information

• Prescription requests
• Information relating to consultations provided by MR Vet Ltd
• Correspondence relating to consultations

Technical Information

• IP address
• Browser type
• Device information
• Website usage information
• Information generated through embedded online forms
• Cookies and analytics data
   

How We Use Information

We use your personal information to:

• Operate and administer the MyVetScript platform;
• Assess your eligibility to request a veterinary prescription consultation;
• Facilitate communication between you and MR Vet Ltd;
• Securely transfer information to MR Vet Ltd for clinical assessment where appropriate;
• Obtain relevant clinical records from your registered veterinary practice where appropriate;
• Respond to enquiries and provide customer support;
• Operate, maintain and improve the MyVetScript platform;
• Comply with legal, regulatory and professional obligations; and
• Protect the security, integrity and lawful operation of the MyVetScript platform.

Where your request proceeds to clinical assessment, MR Vet Ltd will use your personal and clinical information for the purposes of reviewing your request, requesting and reviewing clinical records, determining whether a consultation may be offered, conducting veterinary consultations, maintaining clinical records, making prescribing decisions, issuing prescriptions where clinically appropriate, collecting consultation fees and complying with its legal, regulatory and professional obligations as an RCVS Registered Veterinary Practice.

Transfer of Information to MR Vet Ltd

Where a request progresses beyond the initial screening stage, information submitted through the platform may be shared with MR Vet Ltd for the purposes of:

• Reviewing requests for veterinary services;
• Requesting and obtaining clinical records where appropriate;
• Assessing whether a consultation can be offered;
• Contacting you regarding appointment booking where appropriate; and
• Providing veterinary services where a consultation proceeds.

MR Vet Ltd is independently responsible for processing personal and clinical information relating to veterinary consultations, clinical records, prescribing and the provision of veterinary services in accordance with UK data protection legislation and its own privacy obligations.

Legal Basis for Processing

We process personal information on one or more of the following legal bases.

Contract

To provide the services requested by you.

Legitimate Interests

To operate and improve the MyVetScript platform, administer requests, facilitate access to veterinary services, maintain the security of our systems and prevent fraud or misuse.

Legal Obligations

To comply with applicable legal, regulatory and professional obligations, including obligations relating to data protection, record keeping, financial reporting, fraud prevention, regulatory compliance and the professional responsibilities of an RCVS Registered Veterinary Practice.

Consent

Where consent is required for specific activities, including where required by applicable law.

Sharing Information

Information may be shared with:

MR Vet Ltd

Where necessary to review requests, obtain clinical records, assess suitability for consultation and provide veterinary services.

Your Registered Veterinary Practice

Where necessary to request or clarify clinical information.

Technology Providers

FTC Vets Ltd uses carefully selected technology providers to operate the MyVetScript platform. These may include services used for:

• Website hosting
• Jotform (online triage questionnaires)
• Make (workflow automation and secure data integration)
• Microsoft 365
• Payment processing
• Email delivery
• Website analytics
• Secure cloud storage

These providers receive only the information necessary to perform the services for which they have been engaged.

Information submitted through the MyVetScript platform is collected by FTC Vets Ltd. Where a request is referred for clinical assessment, the relevant information is securely transferred via Make to MR Vet Ltd.

Once received by MR Vet Ltd, the information is processed within MR Vet Ltd's clinical practice management system (Cliniko) in accordance with the MR Vet Ltd Privacy Policy. Cliniko is used solely by MR Vet Ltd as part of the provision of veterinary services and is not operated by FTC Vets Ltd.

Where third-party technology providers process personal information outside the United Kingdom, such processing will be subject to appropriate safeguards in accordance with UK data protection legislation.

Regulatory Authorities

Where required by law or professional obligations.

Payment Information

FTC Vets Ltd does not collect or process consultation fees for veterinary services.

Where a client is invited to proceed with a consultation, payment for veterinary consultations is made directly to MR Vet Ltd.

The veterinary practice is responsible for securely processing consultation payments in accordance with its own policies and the policies of any payment service providers it uses.

Data Retention

FTC Vets Ltd retains personal information only for as long as necessary to operate the MyVetScript platform, administer requests, provide customer support, comply with legal obligations, resolve disputes and protect its legitimate business interests.

Where your request is transferred to MR Vet Ltd for clinical assessment or a veterinary consultation proceeds, MR Vet Ltd will retain personal and clinical information in accordance with applicable legal, regulatory and professional obligations, including the requirements of the Royal College of Veterinary Surgeons (RCVS) and UK data protection legislation.

Where information is no longer required, it will be securely deleted or anonymised in accordance with applicable legal and regulatory requirements.

Data Security

Reasonable technical and organisational measures are implemented to protect information against:

• Unauthorised access;
• Loss;
• Misuse;
• Alteration; and
• Disclosure.

Whilst we implement appropriate technical and organisational measures to protect personal information, no method of electronic transmission over the internet or electronic storage can be guaranteed to be completely secure.

International Transfers

We primarily process and store personal information within the United Kingdom.

Where we use carefully selected third-party service providers that process personal information outside the United Kingdom, or where personal information is transferred internationally, we will ensure that appropriate safeguards are in place in accordance with UK data protection legislation. These safeguards may include the use of an adequacy decision issued by the UK Government, the UK International Data Transfer Agreement (IDTA), the UK Addendum to the European Commission's Standard Contractual Clauses, or other lawful transfer mechanisms.

We take reasonable steps to ensure that any organisation processing personal information on our behalf maintains appropriate standards of security, confidentiality and data protection.

Automated Decision Making

MyVetScript uses an online questionnaire and eligibility screening process to collect information relevant to your request for a veterinary prescription consultation. This information assists in determining whether a request may be suitable for clinical review.

MyVetScript does not use automated decision-making or profiling that produces legal effects or similarly significant effects for individuals. No automated system determines whether a veterinary consultation will be offered or whether a prescription will be issued.

All decisions regarding the acceptance of a case, the provision of a veterinary consultation, prescribing decisions and any other clinical matters are made by a suitably qualified veterinary surgeon acting on behalf of MR Vet Ltd following an individual clinical assessment.

Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information;
• Correct inaccurate information;
• Request deletion of information;
• Restrict processing;
• Object to processing;
• Request transfer of information; and
• Withdraw consent where processing relies upon consent.

Requests relating to veterinary clinical records should normally be directed to MR Vet Ltd.

Requests may be submitted using the contact details below.

Cookies

The website may use cookies and similar technologies to improve functionality, analyse usage and enhance user experience.

The website may also incorporate embedded third-party services, including online forms and booking systems, which may use their own cookies or collect technical information necessary to provide their services.

Further information is available within the Cookie Policy.

Contact

Platform and Privacy Enquiries:

FTC Vets Ltd

Email: [Insert Privacy Email Address]

Clinical Records and Clinical Data Enquiries:

MR Vet Ltd

Email: 

Complaints

If you have concerns regarding the handling of your personal information, please contact us first so we can attempt to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

www.ico.org.uk

Changes to This Policy

This Privacy Policy may be updated from time to time.

The latest version will always be available on the website.